Help Centre
About Nibble
Who is Nibble for?
We are for brands, businesses and professionals looking for an alternative to the conventional public relations agency or hiring in-house, and talented PR specialists looking for exciting new client work they’re passionate about.
Because the freelance world is dynamic, our client range is diverse. From large corporations and small businesses or startups needing a specialised PR consultant, to professional individuals who want some personal PR. What they all have in common is a desire to find a flexible and cost-effective solution, and little time to spend searching and screening freelancers themselves. They want a recommendation from peers that they trust, which is what we bring: All the freelancers in our directory have been recommended by other clients, and only get matched via our AI-powered machine learning for briefs looking for the skills they have a high rating in.
The contractors on Nibble are exceptionally skilled, and varied in regards to seniority and experience. Clients can find consultants to work on new product launches, run an ongoing day-to-day ‘press office’, grow and protect brand reputation, land interviews, or even create standalone PR strategies, plans and toolkits and to be activated DIY.
Check out our guide Everything You Need to Know About Working With a Freelancer, an Agency or Hiring in House to find out more about the different PR solutions available, and which might be right for you.
How does your screening process work?
Our thorough screening process ensures each freelancer on Nibble is highly recommended and has a track record for excellent results. Not all who apply are accepted.
Applicants share their CV and work portfolio, and complete an application form so we can better understand the area of PR they work in, their experience and specific skills, which are checked for veracity and supported by interviews.
They also provide us with the contact details for previous clients as references, who then review the freelancer against their profile to ensure only the most highly recommended PRs for each brief are matched.
How does your matching work?
Our founding team has taken more than 50 years of experience as the client brand, the freelancer, and running the award-winning boutique London PR firm, Munch, plus years spent hiring and connecting brands to PR consultants offline, to create an AI-powered tech solution with a winning formula for matching the right work with its perfect publicity partner.
The online experience is designed to imitate a real world process, and our proprietary AI-powered matching algorithm takes into account the type of work a freelancer wants to do and has been highly recommended for, as well what clients say they are like to work with.
The top 10 or less are matched with each client’s new brief, giving them a concentrated shortlist of the most highly recommended people to choose from. We match PRs based on their skill ratings, their activity on the platform, responsiveness to client messages, frequency of proposal submissions when requested, and success in winning projects. Clients get three ‘Best Match’ recommendations as part of their shortlist to further help with their search. Now they just need to get connecting, and pick the right person and proposal for them.
How are you monetised?
Our platform is free to use, so posting a new work brief is free for clients, and there is no charge to freelancers for applying and being accepted as part of our network. For every successful match where a client works with the freelancer, we’re paid 20% of the freelancers’ fees + VAT as commission. There is just a 2.6% platform fee for clients for the processing of Stripe payment and admin costs.
Where can I see examples of PR campaigns resulting from your matches?
Check out our case studies, which showcase a variety of the excellent work our PR contractors have delivered for clients, big and small.
What type of PRs are on the platform?
Our freelancers come from a wide range of seniority, backgrounds, and industries all of whom come highly recommended and with a track record for success. PR practices include consumer, B2B, corporate, tech, arts and entertainment, crisis and internal comms and the PRs within our network have a vast range of industry experience. We’re confident we can match you with the right PR for you. Here’s an article with more detail about the types of PRs on Nibble.
What types of clients and brands work with Nibble?
Any business or individual that is looking for a PR solution can benefit from using the Nibble platform to find a freelancer; from startups and small businesses who might be new to PR or who simply want a more flexible and cost-effective option, and big corporations with a specific objective and the desire for a specialist to work alongside their current large or boutique PR agency, through to individuals looking for publicity for themselves.
It’s our goal to create successful long term relationships between clients and freelancers, so we do not currently accept briefs from agencies to whitelabel.
Learn more about the different ways you can utilise freelance PR here.
Do I need insurance?
It is best practice for a business or professional entity to be covered by the right insurance. We strongly advise all freelancers to take out adequate professional insurance before working with clients.
Account and Accessibility
I think the security of my account might have been compromised, what should I do?
Change your password ASAP and get in touch with us via the ‘Contact Us’ page.
What if I lose my password?
If you lose or forget your password, you can reset it by clicking ‘Forgot Password’ on the log in page. If this doesn’t work for any reason, get in touch with us via the ‘Contact Us’ page.
Is there an app for my phone?
We don’t have an app right now, our platform is smartphone friendly but our clients find the best experience is at their desktop or by tablet.
Is there a way I can do all of this from my email?
We have a ‘Messaging Centre’ where you can send and receive messages, and you can make sure to get alerts for these messages in your emails by adjusting your settings.
According to our user terms, communication between clients and freelancers must remain within the platform. This is so we have a written record of communication and whatever is agreed, in case of any later dispute that may arise.
How do I delete my account?
Pricing and Payments
Do freelancers cost less than agencies or hiring in house?
Finding a freelance PR for hire can often be a more cost-effective solution as they don’t have overheads or layers of management like an agency would, and so all or more of the fees can be put towards their time achieving the results. Unlike hiring in house, you can work with a freelancer on a project basis with a set budget and short time frame.
Like anything, all freelancers are different, so their experience, skills and the way they charge for their work and/or time will be unique to them. We recommend deciding what feels comfortable to spend and what you want to achieve - this article about budgets should be helpful. Then start having conversations with PR matches to understand the value they bring for that budget. Don’t worry, together with your freelancer you can always adjust the budget later on if you need to, before they submit their proposal.
Is it free to sign up and match?
It is free of charge to sign up and use Nibble as both a client and a freelancer.
Freelancers pay us commission when we successfully match them with work, and only when they’ve been paid.
For clients, it’s free to post a new brief and start matching with PR specialists. We just add 2.6% to all payments, for Stripe payment processing and admin costs.
What should I spend on PR?
We know from speaking with our clients that deciding what to spend on PR can sometimes be the trickiest part. That’s why we created some guides for how to decide what the right PR budget is for you, which aim to answer “How much does PR cost?” , “How much will my PR budget get me?” and “How can I decide my PR budget?” as well as offer some new ways to think about your budget, understand how fees could be put to work, and unpick these questions so you feel confident in choosing a PR cost level that works for you.
We've set minimum fees to ensure that clients receive top-tier freelancers, and so freelancers have the time and resource to do best-in-class exceptional work and deliver great results. You can find more information on this topic by clicking ‘Pricing and Packages’ .
For retainers - the minimum monthly fee starts at £1,500, reflecting the level of commitment and resources required to deliver exceptional ongoing support, creative ideas and strategic guidance.
For projects - the minimum fee starts at £2,500, which acknowledges the comprehensive planning, execution, and desired outcomes that are involved in this sometimes more extensive work.
Still deciding on your budget? Don’t let it stop you from getting started. Together with your freelancer you can always adjust the budget later on during the decision-making process if you need to.
How much does a freelance PR cost and do they charge VAT?
Like anything, all freelancers are different, so their experience, skills and the way they charge for their work and/or time will be unique to them. We recommend deciding what feels comfortable to spend and what you want to achieve - this article about budgets should be helpful. Then start having conversations with PR matches to understand the value they bring for that budget. Don’t worry, together with your freelancer you can always adjust the budget later on if you need to, before they submit their proposal period.
The fee structure on our platform starts at a minimum of £1,500 a month for a retainer and £2,500 for project-work.
Some freelancers are VAT registered, so their invoices will have VAT added on top of their fees. Others are not, and so VAT will not be charged on the invoices you receive. When they submit their proposals it will be clear if they are VAT registered or not. Please discuss this with your freelancer in the beginning stages if you are unclear.
Are there any payment processing fees to pay?
There is a 2.6% platform fee, for Stripe payment processing and admin costs. This will be added at the point of hiring a freelancer on Nibble, charged on top of your total payment amount.
How does the payment system work and am I in control of the payments?
When you accept a proposal you will be asked to make a payment via the platform so the freelancer can get started on the work ASAP.
Your payment is held securely by Stripe until it is released to the freelancer. The money is always released to the freelancer’s Stripe account seven days after the official due date, to give you time to raise any concerns if you have them, and have control over the payout and peace of mind:
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For retainers - you pay the first month’s fee at the point of hiring the freelancer on Nibble which is held with Stripe, and monthly thereafter. The due date is the end of the monthly period, and is scheduled to be released to the freelancer seven days after this due date. So for an invoice due on 14 July, payment will be released to their Stripe account on 21 July.
- For projects - you will pay the full project fee at the point of hiring which is held with Stripe, 50% is due to the freelancer on the start date and 50% is due on the completion date. Therefore the funds are scheduled to be released to the freelancer’s Stripe account seven days after the start date and completion date.
You have a window of seven days to raise a dispute about the work and so have control as to when this money is paid. You can do this by choosing the dispute option on the ‘Contact Us’ page.
If a dispute is raised, the release of the payment will be automatically paused to allow you both time to discuss any concerns and come to a mutually agreeable decision. Once this decision has been made, notify us and we will manage the payment according to your decision.
If you do not raise a dispute before this window expires, it serves to confirm your approval to release the payment and satisfaction of the freelancer’s work.
Where can I download the invoices?
All invoices are available to download in the ‘Billing and Invoices’ section of your dashboard account area.
About the Freelancers
What is the turnaround time to find a PR?
With our intuitive three-step briefing Q&A, you can post a new brief in minutes and our AI-powered matching learning technology will match you with no more than 10 of the most highly recommended PRs within the hour, with three ‘Best Match’ recommendations to further help you with your search. The time you take to speak with the freelancers, discuss the brief, and allow for them to submit proposals depends on you and your matches.
We recommend giving freelancers enough time to come back with their proposal - one to two weeks is ideal, unless your need is urgent. If it is, include that within your brief and perhaps ask for a lighter proposal than normal, as professional freelancers have their schedules and workload planned ahead.
Best-in-class freelancers are in high demand, so the sooner you can post your new brief onto the platform, even if the project does not start for a few months, the better chance of the right people being available and the more time you have to decide who to choose.
Are all the freelancers based in the UK?
All freelancers on the Nibble network are specialists in UK PR and the majority are based in the UK. Given the nature of the world we live in and the technologies available, some of our PRs are located in other parts of the world. Clients have found that location does not affect quality of work and in certain cases, the time difference can even be beneficial.
What if I want one of the PRs I’m matched with to work with me on something else?
You can add freelancers you’ve been matched with, or worked with, to your ‘Favourites’ any time by clicking the empty heart next to their name, to turn it red. Find your favourite PRs on your ‘Favourites’ dashboard, and click ‘Invite to Submit’ to add them to the matches for a new work brief you have live.
Can I work with two different PRs for the same business or project?
You sure can. On Nibble there are a mix of generalist PRs that can cross between different practices, industries and objectives, as well as specialists who can dive deep into certain aspects of a brief.
Some clients like to layer up different PR specialists each with particular skills and objectives. Our platform allows you to submit multiple new work briefs for different businesses, the same business, and even the same project, and easily manage your ‘team’ within your ‘Work in Progress’ dashboard.
How do I communicate with the PRs once we start working together?
We have a ‘Messaging Centre’ where you can send and receive messages, and you can make sure to get alerts for these messages in your emails by adjusting your settings.
According to our user terms, communication between clients and freelancers must remain within the platform. This is so we have a written record of communication and whatever is agreed, in case of any later dispute that may arise.
What questions should I ask to see if the freelancer is a good fit for me?
Asking the right questions is an important part of your selection process, and is going to be specific to you and your brief. We have compiled a list of 10 killer questions that founders and UK PR managers use when selecting a PR freelancer, if you want a cheat sheet or some inspiration.
How do I give notice to a freelancer on a retainer?
For ongoing monthly retainers you can give one month’s notice after the first three months have passed, and this option is on the top right menu of the your match area for the work in your ‘Work in Progress’ dashboard.
Notice must be given with at least one clear month to give freelancers a minimum of one month’s notice. If notice is given on the last day of the month, the next invoice will be the final one. If you give notice anywhere within a month, the next full month will be the last, so there will be two more invoices to follow.
Posting a New Work Brief
I’ve never written a brief before, does that matter?
Not at all, our intuitive three-step Q&A will take you through everything we need to know to match you, and everything a freelancer needs to know if they can do a good job for you. You can see how fast and simple it is to fill in the details and get up and running in this short video . You can also check out this guide to writing a brief: How to write a PR brief: Why great briefs deliver great PR .
Remember, you can always share more details and discuss the work with your matches later on before they submit a proposal.
What’s the difference between a retainer and a project? How long is each?
A retainer is ongoing monthly PR support without a fixed end date, scheduled and the first month is paid for at the point of hiring and monthly thereafter.
A project is PR support with a fixed start date and completion date, and the duration of this is up to you to decide or both to agree. The full project fee is paid at the point of hiring, with 50% due to the freelancer at the start and 50% upon completion.
Can I save a new work brief as a draft?
Currently we’ll require you to complete the new work brief in one go and post it to make it live. Within this article we explain what sort of information you’ll need: How to write a PR brief: Why great briefs deliver great PR.
Can I edit or delete a new work brief once I’ve posted it?
You can’t edit a new work brief after it has been posted. If you want to make significant changes we recommend posting another one afresh and not request any freelancers to submit a proposal for the incorrect brief. It will disappear from your ‘New Briefs’ dashboard after the proposal due date passes.
Please keep in mind that some of the changes you make could result in different matches coming up. If your changes/errors are small and you want to keep the freelancers you have been matched with, we recommend discussing the corrections or changes to the work with them instead, as they may be able to address these in their proposals.
Briefs will be removed from your dashboard automatically if you do not invite any freelancers to submit a proposal by the proposal due date, or if all the proposals submitted are declined.
Some of the information PRs will need to understand the brief/submit a proposal is confidential, what should I do?
We recommend keeping confidential information out of the brief. After you have been matched with a PR, you can ask them to sign an NDA to protect any information you share with them.
What happens if I accept the proposal after the start date that I chose or the freelancer submitted?
It’s ok, the start date will simply become the date of payment. So if you’re accepting a retainer proposal, each monthly invoice and payment date will be the same date the following months. For a project, the start date will simply adjust.
Picking the Right PR
How many freelancers will I match with and how many proposals will I get?
From our AI-powered freelancer database you will be matched with no more than 10 freelancers for each new work brief you post, or less. We only match you with the most highly recommended people for the work. You can start having conversations at this stage, and then invite the ones you connect with the most to submit a proposal.
What happens if I accidentally reject a proposal I like?
If you accidentally reject a proposal you like, please get in contact with us through the ‘Contact Us’ page.
How will I know if a proposal is any good?
This is a personal decision. To help guide you, check out this guide on how to choose the right proposal.
Can I request changes to a proposal that has been submitted by a freelancer?
Your freelancer can make unlimited changes to their proposal, so simply message them to discuss and ask for the changes, just as you would in the real world.
You will receive a notification with their request to edit, which you can approve or decline. Once they've edited it, you will receive a notification to let you know a new proposal has been submitted.
How can I extend proposal deadline?
Freelancers can submit proposals to you on Nibble once you’ve clicked ‘Request Proposal’ for them. If no freelancers are requested before your proposal deadline, they will be unmatched, and your brief will expire, no longer appearing on your dashboard.
To extend your proposal deadline, simply log in to your dashboard and click ‘Extend Deadline’ in the brief area. This will give you more time to review freelancers and request proposals from those you’re interested in.
About the Work
What happens if I need to increase or decrease the scope of work and budget?
As the working agreement is between you and your freelancer, any changes to the work or budget need to be agreed between both you and them. The budget will need to stay within Nibble’s minimum of £2,500 for a project and £1,500 per month for a retainer, with VAT dependent on each freelancer’s VAT status.
Once you have come to an agreement, let us know through the ‘Contact Us’ section so we can update our system.
How do I raise a dispute and what happens next?
If you aren’t completely happy with your freelancer’s work, you can raise a dispute notice any time up to 7 days after an invoice’s due date by heading to the ‘Contact Us’ page and selecting ‘raise a dispute’ to send a message to our team.
We will then pause the next payout to the freelancer while you and the freelancer discuss the work between you, and come to a mutually agreed decision about what happens next within 30 days.
We will then action what you decide accordingly - from releasing the payment at a later date, or a partial or full refund. We are not responsible for deciding the outcome of a dispute.
The absence of a dispute notice within 7 days after a payout due date serves to confirm your approval to release the funds and satisfaction of the freelancer’s work.
The due dates are available on your ‘Billing and Invoices’ dashboard.
Once you have hired a freelancer and the payment has been made, there is a commitment to complete that payment for the work that is done. It’s important to note that a dispute can only be raised regarding the satisfaction of the work. Insufficient funds or financial issues are not considered valid reasons for initiating a dispute.
Pricings and Payments
Is it free to sign up and match?
It is free of charge to sign up and use Nibble as both a client and a freelancer.
Freelancers pay us commission when we successfully match them with work, and only when they’ve been paid.
For clients, it’s free to post a new brief and start matching with PR specialists. We just add 2.6% to all payments, for Stripe payment processing and admin costs.
How much does a freelance PR cost and do they charge VAT
Like anything, all freelancers are different, so their experience, skills and the way they charge for their work and/or time will be unique to them.
We recommend setting your budget along with the scope of work and your expectations for results in your brief, and discussing this with the freelancers you are matched with.
The fee structure on our platform starts at a minimum of £1,500 a month for a retainer and £2,500 for project-work.
Some freelancers are VAT registered, so their invoices will have VAT added on top of their fees. Others are not, and so VAT will not be charged on the invoices you receive. When they submit their proposals it will be clear if they are VAT registered or not. Please discuss this with your freelancer in the beginning stages if you are unclear.
Are there any payment processing fees to pay?
There is a 2.6% platform fee, for Stripe payment processing and admin costs. This will be added at the point of hiring a freelancer on Nibble, charged on top of your total payment amount.
How does the payment system work and am I in control of the payments?
When you accept a proposal you will be asked to make a payment via the platform so the freelancer can get started on the work ASAP.
Your payment is held securely by Stripe until it is released to the freelancer. The money is always released to the freelancer’s Stripe account seven days after the official due date, to give you time to raise any concerns if you have them, and have control over the payout and peace of mind:
For retainers - you pay the first month’s fee at the point of hiring the freelancer on Nibble which is held with Stripe, and monthly thereafter. The due date is the end of the monthly period, and is scheduled to be released to the freelancer seven days after this due date. So for an invoice due on 14 July, payment will be released to their Stripe account on 21 July.
For projects - you will pay the full project fee at the point of hiring which is held with Stripe, 50% is due to the freelancer on the start date and 50% is due on the completion date. Therefore the funds are scheduled to be released to the freelancer’s Stripe account seven days after the start date and completion date.
You have a window of seven days after an official due date to raise a dispute about the work, however you can raise it before this time also, and so have control as to when this money is paid. You can do this by choosing the dispute option on the ‘Contact Us’ page.
If a dispute is raised, the release of the payment will be automatically paused to allow you both time to discuss any concerns and come to a mutually agreeable decision within 30 days. Once this decision has been made, notify us and we will manage the payment according to your decision.
If you do not raise a dispute before this window expires, it serves to confirm your approval to release the payment and satisfaction of the freelancer’s work.
Where can I download the invoices?
All invoices are available to download in the ‘Billing and Invoices’ section of your dashboard account area.
About the Freelancers
What is the turnaround time to find a PR?
With our intuitive three-step briefing Q&A, you can post a new brief in minutes and our AI-powered matching learning technology will match you with no more than10 of the most highly recommended PRs within the hour, with three ‘Best Match’ recommendations to further help you with your search. The time you take to speak with the freelancers, discuss the brief, and allow for them to submit proposals depends on you and your matches.
We recommend giving freelancers enough time to come back with their proposal - one to two weeks is ideal, unless your need is urgent. If it is, include that within your brief and perhaps ask for a lighter proposal than normal, as professional freelancers have their schedules and workload planned ahead.
Best-in-class freelancers are in high demand, so the sooner you can post your new brief onto the platform, even if the project does not start for a few months, the better chance of the right people being available and the more time you have to decide who to choose.
Are all the freelancers based in the UK?
All freelancers on the Nibble network are specialists in UK PR and the majority are based in the UK. Given the nature of the world we live in and the technologies available, some of our PRs are located in other parts of the world. Clients have found that location does not affect quality of work and in certain cases, the time difference can even be beneficial.
What if I want one of the PRs I’m matched with to work with me on something else?
You can add freelancers you’ve been matched with, or worked with, to your ‘Favourites’ any time by clicking the empty heart next to their name, to turn it red. Find your favourite PRs on your ‘Favourites’ dashboard, and click ‘Request Proposal’ to add them to the matches for a new brief you have live.
Can I work with two different PRs for the same business or project?
You sure can. On Nibble there are a mix of generalist PRs that can cross between different practices, industries and objectives, as well as specialists who can dive deep into certain aspects of a brief.
Some clients like to layer up different PR specialists each with particular skills and objectives. Our platform allows you to submit multiple new briefs for different businesses, the same business, and even the same project, and easily manage your ‘team’ within your ‘Work in Progress’ dashboard.
How do I communicate with the PRs once we start working together?
We have a ‘Messaging Centre’ where you can send and receive messages, and you can make sure to get alerts for these messages in your emails by adjusting your settings.
According to our user terms, communication between clients and freelancers must remain within the platform. This is so we have a written record of communication and whatever is agreed, in case of any later dispute that may arise.
What questions should I ask to see if the freelancer is a good fit for me?
Asking the right questions is an important part of your selection process, and is going to be specific to you and your brief. We have compiled a list of 10 killer questions that founders and UK PR managers use when selecting a PR freelancer, if you want a cheat sheet or some inspiration.
How can I cancel a retainer?
You have an option to cancel your retainer at any moment during the month of work, and this will be the last month.
The option is on the top right menu of the your match area for the work in your ‘Work in Progress’ dashboard.
Posting a New Brief
What should my brief include?
Not at all, our intuitive three-step Q&A will take you through everything we need to know to match you, and everything a freelancer needs to know if they can do a good job for you. You can see how fast and simple it is to fill in the details and get up and running in this short video. You can also check out this guide to writing a brief: How to write a PR brief: Why great briefs deliver great PR.
Remember, you can always share more details and discuss the work with your matches later on before they submit a proposal.
What’s the difference between a retainer and a project? How long is each?
A retainer is ongoing monthly PR support without a fixed end date, scheduled and the first month is paid for at the point of hiring and monthly thereafter.
A project is PR support with a fixed start date and completion date, and the duration of this is up to you to decide or both to agree. The full project fee is paid at the point of hiring, with 50% due to the freelancer at the start and 50% upon completion.
Can I save a new brief as a draft?
Currently we’ll require you to complete the new brief in one go and post it to make it live. Within this article we explain what sort of information you’ll need: How to write a PR brief: Why great briefs deliver great PR.
Can I edit or delete a new brief once I’ve posted it?
You can’t edit a new brief after it has been posted. If you want to make significant changes we recommend posting another one afresh and not request any freelancers to submit a proposal for the incorrect brief. It will disappear from your ‘New Briefs’ dashboard after the proposal due date passes.
Please keep in mind that some of the changes you make could result in different matches coming up. If your changes/errors are small and you want to keep the freelancers you have been matched with, we recommend discussing the corrections or changes to the work with them instead, as they may be able to address these in their proposals.
Briefs will be removed from your dashboard automatically if you do not invite any freelancers to submit a proposal by the proposal due date, or if all the proposals submitted are declined.
Some of the information PRs will need to understand the brief/submit a proposal is confidential, what should I do?
We recommend keeping confidential information out of the brief. After you have been matched with a PR, you can ask them to sign an NDA to protect any information you share with them.
What happens if I accept the proposal after the start date that I chose or the freelancer submitted?
It’s ok, the start date will simply become the date of payment. So if you’re accepting a retainer proposal, each monthly invoice and payment date will be the same date the following months. For a project, the start date will simply adjust.
Picking the Right PR
How many freelancers will I match with and how many proposals will I get?
From our AI-powered freelancer database you will be matched with no more than 10 freelancers for each new brief you post, or less. We only match you with the most highly recommended people for the work. You can start having conversations at this stage, and then invite the ones you connect with the most to submit a proposal.
What happens if I accidentally reject a proposal I like?
If you accidentally reject a proposal you like, please get in contact with us through the ‘Contact Us’ page.
How will I know if a proposal is any good?
This is a personal decision. To help guide you, check out this guide on how to choose the right proposal.
Can I request changes to a proposal that has been submitted by a freelancer?
Your freelancer can make unlimited changes to their proposal, so simply message them to discuss and ask for the changes, just as you would in the real world.
You will receive a notification with their request to edit, which you can approve or decline. Once they've edited it, you will receive a notification to let you know a new proposal has been submitted.
How can I extend proposal deadline?
Freelancers can submit proposals to you on Nibble once you’ve clicked ‘Request Proposal’ for them. If no freelancers are requested before your proposal deadline, they will be unmatched, and your brief will expire, no longer appearing on your dashboard.
To extend your proposal deadline, simply log in to your dashboard and click ‘Extend Deadline’ in the brief area. This will give you more time to review freelancers and request proposals from those you’re interested in.
About the Work
What happens if I need to increase or decrease the scope of work and budget?
As the working agreement is between you and your freelancer, any changes to the work or budget need to be agreed between both you and them. The budget will need to stay within Nibble’s minimum of £2,500 for a project and £1,500 per month for a retainer, with VAT dependent on each freelancer’s VAT status.
Once you have come to an agreement, let us know through the ‘Contact Us’ section so we can update our system.
How do I raise a dispute and what happens next?
If you aren’t completely happy with your freelancer’s work, you can raise a dispute notice any time up to 7 days after an invoice’s due date by heading to the ‘Contact Us’ page and selecting ‘raise a dispute’ to send a message to our team.
We will then pause the next payout to the freelancer while you and the freelancer discuss the work between you, and come to a mutually agreed decision about what happens next within 30 days.
We will then action what you decide accordingly - from releasing the payment at a later date, or a partial or full refund. We are not responsible for deciding the outcome of a dispute.
The absence of a dispute notice within 7 days after a payout due date serves to confirm your approval to release the funds and satisfaction of the freelancer’s work.
The due dates are available on your ‘Billing and Invoices’ dashboard.
Once you have hired a freelancer and the payment has been made, there is a commitment to complete that payment for the work that is done. It’s important to note that a dispute can only be raised regarding the satisfaction of the work. Insufficient funds or financial issues are not considered valid reasons for initiating a dispute.
Pricing and Payments
How does the commission work?
It's free to apply and be accepted as part of our network, and you only pay commission on work you win. Nibble’s commission is 20% + VAT and this is subtracted from your fees before you receive your payout from the client, so there is no additional admin for you to do.
There’s a built-in calculator in the proposal form to clearly show your take home earnings
The invoice from Nibble to you for this amount is available to download in the ‘Billing and Invoices’ section of your dashboard account area, once the payment to you has been released.
Am I responsible for invoicing clients?
We take care of all the invoicing admin so you have more time to do what you love - getting great PR results!
Invoice records are sent automatically on your behalf to the client when they accept your proposal and make a payment. All invoices are available to download in the ‘Billing and Invoices’ section of your dashboard account area.
How and when do I get paid?
Payments are paid by clients at the point of hiring you on Nibble, and held securely by Stripe until it is released to your Stripe account in line with our payout schedule. This is so you have peace of mind that the client is committed to the fees and don’t need to spend time chasing invoices.
Before you can submit a proposal, please set up a Stripe account in the ‘Get Paid’ section of your dashboard. You can also log into your Stripe account here to track payouts, and access or update your payment details.
Payments are released to your Stripe account seven days after the official due date, which always follow the same schedule:
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For retainers - the due date is the end of the month period, and is scheduled to be released to you 7 days after this due date. So for an invoice due on 14 July, payment will be released on 21 July.
- For projects - payments are split in half, the first due date is at the start date of the work and the final one is the completion date. Therefore 50% of the funds are scheduled to be released to your Stripe account seven days after the start date and the remaining 50% seven days after the completion date.
The seven day delay allows your clients the opportunity to raise a dispute if needed. In the event of a dispute within this period, you will be notified and the payout will be temporarily paused until the matter is mutually agreed between you within 30 days. If the client does not raise a dispute within this time, it serves to confirm their approval to release the payment and satisfaction of the work.
Once a client has hired you and the payment has been made, there is a commitment to complete that payment for the work that is done. It’s important to note that a dispute can only be raised regarding the satisfaction of the work. Insufficient funds or financial issues are not considered valid reasons for initiating a dispute.
Once the payment is credited to your Stripe account, it will be transferred to your chosen bank account in line with Stripe’s own payout schedule of 2 working days.
Please note from Stripe: The first payout usually takes a little longer in order to establish the Stripe account.
You can update your account details at any time in the payout settings of your Stripe account dashboard, which you can access by clicking ‘settings’ in the navigation sidebar, then ‘bank accounts’. Click the ‘edit’ button next to the desired bank account to modify your banking information.Are there minimum budgets for clients?
We've set minimum fees to ensure that freelancers have the time and resource to do best-in-class exceptional work and deliver great results. You can find more information on this topic by clicking Pricing and Packages .
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For retainers - the minimum monthly fee starts at £1,500 with a minimum term of four months (one full month of notice can be given after three months), reflecting the level of commitment and resources required to deliver exceptional ongoing support, creative ideas and strategic guidance.
- For projects - the minimum fee starts at £2,500, which acknowledges the comprehensive planning, execution, and desired outcomes that are involved in this sometimes more extensive work.
We have built Nibble to emulate a real world experience, where clients understand the budget they want to spend and what they want to achieve, and collaborate with their PR to determine what is achievable.
On Nibble, freelancers have the power to suggest the budget level, package (project or retainer) and timeframe at the point of submitting a proposal for a new brief, to ensure they can offer guidance and counsel about the best approach and deliver their best work.
Application
How does the application process work?
Our application process is thorough so that we can best match you with the right work for you, should you be accepted. We’ll ask you to share a CV, as well as a work portfolio/creds document if you wish, as well as complete an application form to help us understand the type of work you are skilled at and want to do.
As part of the application, we’ll ask you to share details for two client references who we’ll ask to review you against the information you provide. You will also be invited to take part in a phone interview.
My experience is very specific, is it worth signing up?
Yes definitely. On Nibble there are a mix of generalist PRs that can cross between different practices, industries and objectives, as well as specialists who can dive deep into certain aspects of a brief, and the type of new work briefs that get posted are varied.
As it’s free to apply and be part of the Nibble network, it’s definitely worth applying as we might just have a client looking for your exact skillset.
What qualifications do I need?
Nibble does not ask for any specific qualifications. We simply look for people who are highly recommended and have a track record for success.
Can I apply if this is my first experience as a freelancer?
If you are excellent at what you do and committed to great results, absolutely! Some clients want seasoned freelancers, others are after PRs with big brand and big agency experience and are happy to be your first client.
How long does it take to get accepted on Nibble?
Submitting a New Proposal
I've been matched, what's next?
Nibble works just like the real world. So, once you are matched with your shortlist you can reach out to them via Nibble, (or reply to their messages if they have got in touch first), discuss the brief with them to get a feel for them as you would offline. They may ask for a call, or perhaps you might request one. It is really up to you from here.
Once you have gathered all the details and specifics from the client's briefing, it's important to remind them that they need to click the ‘Request Proposal’ before the brief's due date ends. Failure to do so will result in you being unmatched from their brief’s shortlist.
We strive to provide a seamless and efficient process for connecting you with the clients and building long-term relationships for you and exciting clients.
How do I know if a brief is right for me?
Only you will know if a brief is right for you or not. You can decline briefs and this information will help us to better match you in future.
If you feel a brief is right for you, go for it!
What is the format for submitting a proposal and contract?
All proposals must be submitted via the Nibble platform. Sending proposals directly to the client violates our terms of service.
If a client wishes to receive a proposal from you, they will click ‘Request Proposal’ for you, and you will be notified. You will remain in their shortlist even after the proposal due date passes. If you do not receive a notification before the proposal due date you will be unmatched from their brief’s shortlist.
- The budget you propose
- Start date, and completion date for a project
- Your contract as an upload, .DOCX or .PDF
- Cover message (optional)
- Proposal document as an upload, .DOCX or .PDF (optional)
You will also need to upload a contract in .DOCX or .PDF format, so that the client can accept your proposal and terms right away and start working with you.
Your contract must include Nibble's payment terms and notice period. To assist you, we have provided an example contract in the 'Resources' section of your dashboard, which you can personalise to meet your specific needs. Or you can simply include a line in your own agreement that states: Payment terms and notice period as per the Nibble terms.
Can I edit my proposal after I’ve submitted it?
Yes you can. Sometimes pitching for work is a collaboration between you and the client, and you may need to make adjustments to the proposal you originally submitted.
You can send a request to edit it from your 'View Proposal' page. If it is approved by the client, an 'Edit Proposal' button will be available on the same page.
About the Work
What if there’s a need to buy something on behalf of my client, i.e. activation costs for the PR work?
What happens when a client raises a dispute?
Once a client has hired you and the payment has been made, there is a commitment to complete that payment for the work that is done. It’s important to note that a dispute can only be raised regarding the satisfaction of the work. Insufficient funds or financial issues are not considered valid reasons for initiating a dispute.
If a dispute has been raised, we will pause the payment until you and the client discuss the work and come to a mutually agreed decision about what will be done in the next 30 days.
We will then take action accordingly based on your mutually agreed decision, whether it's releasing the payment at a later date or providing a partial or full refund. Please note that we are not responsible for deciding the outcome of a dispute.
When can a client give notice for a retainer?
Brands can give notice after the initial three months of the retainer agreement and up to 7 days after the due dates. In total, there must be a minimum of four months of work to allow sufficient time for you to deliver your best results. Your client has the option to give notice during the third month, and the fourth month will then serve as the final month.
Notice can be given at any point within the month. However, it’s important to note that one full month of work and payment will always be due. For instance, if your client gives notice in the middle of the month, that month will proceed as usual, and the next full month will be considered the final one.
You will be notified within 7 days after the due date if this happens, and should contact your client to discuss their concerns, and arrange a new date for when the payment can be released. Or you may decide that the fees should be partly or fully refunded.
We will then take action accordingly based on your mutually agreed decision, whether it's releasing the payment at a later date or providing a partial or full refund. Please note that we are not responsible for deciding the outcome of a dispute.
Agencies have an option to cancel the retainer at any moment during the month of work, and the month they cancel will be the last paid month.
Reviews
How does the review system work?
Once a project is completed, your client will be asked to review your work. For ongoing retainers, they will be asked to share their review after the second month of working together.
Within the review form is an area for clients to provide a written review of your work which will feature on your profile as well as a private one which only you will see. They will also rate each of the skills you matched with, as well as have the chance to rate additional skills you have on your profile which you may have also shown during the work together. This will contribute to a rating for the work, which also contributes to your overall rating.
You can see the full review given in your ‘My Reviews’ dashboard and you can share optional feedback with the client here too, and you can see the reviews on your profile from the ‘Your Profile’ page.
Does a review go live immediately?
Yes. You can see the full review given in your ‘My Reviews’ dashboard, and preview your profile from the ‘Your Profile’ page.
How important is my overall rating?
Your overall rating is visible to clients and gives them an indication of how you’ve been reviewed by other clients for your past work. We use ratings to match you with the very best new briefs for you
Some of my PR skills aren’t reviewed, can I be matched?
At Nibble, we match new briefs with PRs who are highly recommended by clients for the skills needed.
Get matched with more new briefs, and with work you want to do, by managing the skills on your profile and ensuring all your skills are rated.
Edit your skills by visiting the ’My Skills’ dashboard from 'My Account'.
Here, not only can you add new skills that best represent your capabilities, remove skills you no longer want to be matched for, and check for any unrated skills, you can also request reviews from past clients to boost your profile.
You can request reviews for unrated skills as well as already reviewed skills that you wish to boost. All new reviews will contribute to your overall rating on Nibble and will be added to your profile.
See our guide to managing your skills here.